Operations & automation for businesses doing $3M to $100M.

We embed inside $3M to $100M companies, diagnose where operations are leaking margin and failing customers, and install the systems, cadence, and playbook to fix it. Documented. Validated by your team. Owned by you when we leave. Most clients also cut their tooling spend by 60 to 90 percent along the way.

Book a scoping call → See the method 30 min. No pitch deck. We will tell you in week one if we are not the fit.

●legacyroofing.com

Production · Today

Tue, May 21 · 10:42 AM

Jobs in production

↑ 6 vs last wk

Close rate

38%

↑ 2pt

MTD booked

$1.2M

↑ 11%

Gross margin

36%

↑ 1.4pt

Booked revenue · last 30d

7d 30d 90d

Jobs at risk 3 flagged

Job

Issue

Owner

Status

JOB-2451

Material delay · GAF Timberline HDZ

M. Patel

Open

JOB-2438

Insurance supplement pending · State Farm

J. Singh

In progress

JOB-2419

Permit hold · City of Charlotte

A. Carter

Open

Diagnosis

Three things are quietly compressing your capacity.

01 · Delivery drift

Your customers feel your internal chaos.

Quotes that take days instead of hours. Handoffs that live in someone's head. SLAs nobody measures. Growth covered the cracks. It is not covering them anymore.

02 · Margin leak

A typical operator your size carries 30 to 40 percent operational waste.

Redundant tools, undocumented process, decisions routed through one person. You feel it as friction. Your P&L records it as cost.

03 · Key-person risk

The business runs on the founder's memory.

Every escalation, every pricing exception, every vendor call routes through one chair. That is not an operating model. That is a single point of failure your buyer will price in.

Find the right engagement

Three questions. We'll tell you which track fits.

01 What's your revenue?

02 What's the situation?

03 What hurts most?

Best fit

Operational Diagnostic · $10K, two weeks

We embed, map the real operation against the deck version, and hand you three numbers: where margin leaks, where delivery fails, and what it costs to fix. Full findings, prioritized plan, fixed fee. If we proceed to a full engagement, the $10K credits against month one.

Services

One operator. Two ways in.

A fixed-scope diagnostic and an embedded engagement, delivered by one senior operator, not a junior associate learning on your dime.

01 · Diagnostic

Operational Diagnostic

Two weeks embedded, onsite or remote. We map the real org, the cash cycle, the delivery chain, and the decision tree. You get the three numbers: waste located, delivery failure points, cost to fix. Fixed scope, fixed fee.

$10K · 2 weeks · Credits toward a full engagement

CRM

Forms

Scheduling

Inbox

Reports

02 · Engagement

Operations Architect

The Axis method, embedded part-time for 90 days. Stabilize the cadence, harden delivery, document 40 to 80 SOPs validated by the people who run them, install decision routing and a live operating dashboard on infrastructure you own. Then we brief your next operator and step back.

$7.5K to $12.5K /mo · 90-day embed · Month-to-month after diagnostic

Deliverables

What you actually get. Not a deck.

Every engagement produces working systems your team owns. Documented, validated, installed.

A page from your playbook

SOP · Vendor escalation

Every engagement produces 40 to 80 of these. Validated by the people who run them.

VE-014· Freight delay escalation

OwnerOps Manager

SLA4h response

Trigger

Carrier ETA slips > 24h past commit

Customer impact tier 2+

Steps

Pull last-mile log from TMS dashboard

Notify CSM & sales rep on #escalations

If > $5K MRR account, page lead on call

Done when

Customer acknowledged · new ETA committed

Before / after

Stack consolidation

We also rebuild the tooling layer. One client went from 11 vendors at $2,847/mo to 4 services at $74/mo. The savings are real. The point is an operation simple enough to run on $74.

Before · 11 vendors$2,847 /mo

CRM-ACRM-BZapierCalendlyTypeformAirtableNotionLinearLoomMixpanelIntercom

After · 4 services$74 /mo

DatabaseEdge computePaymentsEmail

Decision routing

Who decides what

Documented authority by $-threshold. Stop being the bottleneck.

Decision request

Vendor < $5K→Ops Mgr

Vendor $5 to 25K→Dept head + Ops

Vendor $25 to 100K→CEO weekly review

Vendor > $100K→Board / capital cmte

Hire (IC)→Hiring manager

Hire (mgmt)→CEO + dept head

Daily operating board

Live dashboard, your infra

Built during the engagement. Lives in your stack. Yours forever. No vendor lock-in.

412Orders

94%SLA met

$184kMTD rev

3.2dAvg cycle

$74SaaS /mo

7Open SOPs

Customer-facing

Delivery hardening

Every customer-facing failure point mapped and closed. Quote turnaround, escalation SLAs, handoff documentation, at-risk job flagging. Your customers feel the difference before your P&L does.

4hQuote turnaround

100%Escalations under SLA

0Undocumented handoffs

LiveAt-risk job flagging

The Axis method

Five stages. One handoff.

A 90-day engagement compresses operating discipline into a system your team runs. Then we step back.

Days 1 to 14

Diagnose

Embedded onsite or remote. Map the real org, cash cycle, delivery chain, decision tree. Not the deck version.

Days 15 to 30

Stabilize

Triage vendor risk, lock working capital, rebuild the weekly cadence. Calm before clarity.

Weeks 5 to 8

Document

Every pricing rule, escalation path, reconciliation step. Written, validated, installed.

Weeks 9 to 12

Hand off

Brief the next operator. Hand over the keys. Exit on a date the board picked.

Month 4+

Compound

Optional quarterly check-ins. The discipline persists past the engagement.

Engagements

Two ways in. Both make us optional.

A fixed-fee diagnostic and an embedded engagement. You own everything we build.

Diagnostic · One-time

Operational Diagnostic

The first two weeks of the Axis method as a fixed-scope product. Know exactly where you leak margin and fail customers before you commit to anything.

$10K fixed

Two weeks embedded, onsite or remote
Waste audit: the three numbers
Delivery failure map
Prioritized 90-day plan
Credits 100% toward an Architect engagement

Book a scoping call

Recommended

Engagement · Monthly

Operations Architect

The full Axis method, embedded for 90 days. For post-acquisition, pre-exit, and founder-led operators at an inflection point.

$7.5K to $12.5K / month

Weekly operating session, embedded cadence
40 to 80 validated SOPs installed
Decision routing by dollar threshold
Delivery hardening and live dashboard on your infrastructure
90-day briefing pack for your next operator

Book a scoping call

✓ Cedric leads every engagement

✓ 90-day arc · month-to-month terms · cancel anytime

✓ You own everything we build

✓ Charlotte · Atlanta · Remote

The math

Compared to what you're actually considering.

Stack us against the alternative you'd otherwise hire. Same problem. Different price tag.

Option

Cost

Time to start

You own

Full-time COO+ benefits, equity, recruiter

$200K to $400K per year

6 to 12 months

Whatever they build

Big consulting firmBain, McKinsey, regional boutique

$150K to $500K per engagement

2 to 4 months

A deck. Maybe.

Operations ArchitectAxis method · 90-day embed

$23K to $38K 90 days, diagnostic credited

2 weeks

Playbook + systems + cadence

Operational DiagnosticFixed scope, fixed fee

$10K

Next available slot

The three numbers + the plan

Risk reversal

What you walk away with. And when we say no.

Confidence isn't promising it'll work. Confidence is telling you in week one if it won't.

At day 90, you own:

✓ A documented playbook. 40 to 80 SOPs validated by the team running them.
✓ A working operating cadence: weekly, monthly, quarterly rhythms installed.
✓ Decision-routing for every $-threshold and role.
✓ A dashboard that lives in your infra. No vendor lock-in.
✓ A 90-day briefing pack for your next operator.
✓ No retainer. Month-to-month. Cancel anytime.

When we'll tell you no:

✕ Revenue under $3M. Take the free diagnostic worksheet instead.
✕ $500M+ enterprise. We're not a transformation firm.
✕ You want a deck, not a system installed.
✕ No internal owner to receive the hand-off.
✕ You're solving a hiring problem, not an operating one.
✕ We'll tell you in week one, not month four.

The math, live

What operational waste costs you per year.

Drag the sliders. Tooling spend is the visible line. Recovered labor is the real number.

Current monthly SaaS spend$2,400/mo

Hours/week managing tools12 hrs/wk

Fully-loaded labor rate$125/hr

Year one savings

$72,984

The $10K diagnostic pays back in 14 days

Tooling spend today$28,800/yr

Owned infra (~$75/mo)$900/yr

Labor recovered$45,084/yr

Net annual savings$72,984

Receipts

Real operators. Real numbers.

"This system runs our HR communication layer for $75 a month. I genuinely didn't think that was possible until we were already running it."

Sr. Ops Manager

Distribution · 500 staff

500Staff managed

$75/moReplaced enterprise

3 wkBuild to deploy

"It effectively replaced our CRM, with a level of customization that actually fits the recruiting space and how I work day-to-day."

Megan

Founder · Recruiting firm

7SaaS tools retired

$0Implementation

60%Faster pipeline

Principal & architect

Cedric Corbett.

A decade of operational leadership at enterprise scale: Amazon, Maersk, International Paper, Spirit Halloween, Levi Strauss. 200+ person teams. Lean Six Sigma. Sixteen proprietary operational systems built and shipped.

A first-principles operator, not a slide-deck consultant. Every engagement is led personally. When you hire Obsidian Axis, you get the architect, not a junior associate learning on your dime.

Current and recent engagements span warehouse optimization for a Fortune 500 apparel distributor, post-acquisition operational diagnostics, and turnaround stabilization for lower-middle-market operators.

Lean Six Sigma 10+ yrs ops 200+ person teams Enterprise scale Charlotte, NC

Questions

Common questions.

Two weeks embedded in your operation. We map the real workflows against the documented ones, audit the tooling and labor cost of every process, and trace your delivery chain from first customer contact to cash collected. You get a written findings report, the three waste numbers, a delivery failure map, and a prioritized 90-day plan. If we move to a full engagement, the $10K credits against month one. If we do not, you own the findings and the plan.

A firm sends a team and leaves a deck. We send one senior operator who has run 200-person operations, and we leave installed systems: SOPs validated by your team, an operating cadence, decision routing, and a live dashboard on infrastructure you own. The handoff is the product.

Yes. Post-acquisition lower-middle-market is our highest-fit use case. We install documented operating discipline before the next operator inherits the company, and we exit on a date you pick.

Most engagements cut tooling spend 60 to 90 percent as a byproduct of process simplification. One client went from $2,847/mo across 11 vendors to $74/mo on 4 services. We treat that as evidence of operational discipline, not the goal.

A senior operator embedded part-time to architect the operating system the company runs on: install operating discipline, fix process bloat, document playbooks, without the cost of a full-time hire.

Revenue under $3M. Enterprises over $500M looking for transformation programs. Anyone who wants recommendations without installation. We will tell you in week one, not month four.

Month-to-month, cancel anytime. You own everything we build: the documented playbook, the operating cadence, the dashboard, the automations. There's no vendor lock-in because there's no vendor.

Not ready to book?

Take something with you.

Three things you can take and use today. No scoping call required.

Newsletter

The Operator Letter.

One short note a month on operating patterns I'm seeing across engagements. No fluff, no upsell.

Lead magnet

The 5-page diagnostic worksheet.

The first thing we run in week one of an engagement, packaged as a worksheet you can run yourself. Free PDF.

For PE sponsors

The 90-day engagement plan.

The full scope, deliverables, and timeline document we send to PE buyers and sponsor portfolios. 11 pages.

Operations & automation for businesses doing $3M to $100M.

Three minutes with Cedric.

Three things are quietly compressing your capacity.

Your customers feel your internal chaos.

A typical operator your size carries 30 to 40 percent operational waste.

The business runs on the founder's memory.

Three questions. We'll tell you which track fits.

Operational Diagnostic · $10K, two weeks

One operator. Two ways in.

What you actually get. Not a deck.

Five stages. One handoff.

Two ways in. Both make us optional.

Operational Diagnostic

Operations Architect

Compared to what you're actually considering.

What you walk away with. And when we say no.

At day 90, you own:

When we'll tell you no:

What operational waste costs you per year.

Real operators. Real numbers.

Cedric Corbett.

Recent writing.

Replacing the SaaS stack with $75/mo of Cloudflare.

What we cut in the first 90 days.

How to read an operational waste audit.

Common questions.

Take something with you.

The Operator Letter.

The 5-page diagnostic worksheet.

The 90-day engagement plan.

Thirty minutes. No pitch deck.

The site

Try it yourself

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